LED Grow Light
LED Aquarium Light
Projects
Solution
Contact Us
Resources
Home | News | About us |Video

Warranty

 

1.Twilight Group Co., Ltd (hereinafter referred to as Twilight) warrants within 2years for all its products    against defects due to workmanship or materials not covering the damage due to acts of god, normal wear,    abuse, improper maintenance, disassembly of parts, scratches to the finish (considered normal wear), or    attempted repairing.

 
 
 

2.All the defective items should be sent back to the Twilight and it’s agency at the seller’s cost, the seller    will repair and send back the replacement at the seller’s cost. After 2 years, the buyer shall bear the cost of    spare parts, service charge and shipping cost. After 5 years, all the spares and services including shipping cost    shall be born by the buyer.

 
 

3.Seller should send the photos or videos to showing the problem clear once find the issue of products,    Twilight will offer solution within 48 working hours

4.For all defective items, Twilight will arrange shipping back from buyer, buyer needn’t open the lamp to try    to repair. buyer should pack the lamp with the original package to prevent the damage on of shipping.

 
 

5.If Buyer can fix the lamps by in local place, Twilight would like to prepare proportional FREE spare parts    for you with the order, include LEDs, Power supply, Fans.

 
 

6.Lights which are used for a purpose they are not designed for, or in any way that would be detrimental to    the performance or life of the product or misapplication, misuse, negligence or accident shall not be covered    by the warranty.

 
 

7.Please keep the documentation like invoice, packing list well, and keep the printed production date    cognizable. These will be necessarily used to verify claims if there are any quality problem with your order.

 
 

8.Assumes no responsibility and shall not be liable for any loss or damage caused by, or resulting from,    misapplication of any product sold by this firm. Our products are sold with the express understanding that the    purchaser and/or users are thoroughly familiar with the correct application and proper care. It is the    purchasers' and users' responsibility to determine the suitability of a product for any particular use. All    information is accurate to the best of our knowledge. Returned items with signs of abuse or intentional    damage will be refused and returned to sender at sender's cost.

 
 

Period of Warranty

Charge for buyer

Accessories Cost

Repairing Cost

Shipping Cost ( Round-trip )

Within 2 years

Free

Free

Free

3 years to 5 Years

Chargeable

Free

Chargeable

Over 5 Years

Chargeable

Chargeable

Chargeable